| International Education Agents Policy and Procedure |
(National Code 2018 – Standard 4)
Pollard English will enter into a written agreement with each education agent who will recruit students on its behalf.
Pollard English will also endeavour to have a written agreement with agents who act on behalf of students and list all agents it has agreements with, on its website.
Agreements will specify the responsibilities of the education agent and Pollard English and the need to comply with the requirements in the National Code 2018.
Pollard English will take all reasonable measures to use education agents that have an appropriate knowledge and understanding of the Australian International Education Industry and do not use education agents who are dishonest or lack integrity. Pollard English has a process for monitoring the activities of the education agent allowing for the termination of contracts where necessary. Pollard English will ensure that agents at all times have access to up-to-date and accurate marketing information.
Pollard English will enter into a written agreement with each education agent it engages to formally represent it and enter and maintain the education agent’s details in PRISMS.
The agreement will specify the responsibilities of the education agent and Pollard English and the need to comply with the requirements of the National Code 2018. The agreement will also include:
Pollard English will not accept students from an education agent or enter into an agreement with an education agent if it knows or reasonably suspects the education agent to be:
Where Pollard English has entered into an agreement with an education agent and subsequently becomes aware of, or reasonably suspects, the engagement by that education agent, or an employee or sub-contractor of that agent, of the conduct set out in Standard 4.3, the registered provider must terminate the agreement with the education agent. This paragraph does not apply where an individual employee or sub-contractor of the education agent was responsible for the conduct set out in Standard 4.3 and the education agent has terminated the relationship with that individual employee or sub-contractor.
Pollard English must take immediate corrective and preventative action upon becoming aware of an education agent being negligent, careless or incompetent or being engaged in false, misleading or unethical advertising and recruitment practices that could harm the integrity of Australian education and training.
Pollard English will monitor the activity of its agents on a regular basis and may include the following: regular face-to-face meetings, telephone meetings, regular reports from agents, surveys of students recruited by agents, spot checks by providers e.g. to observe agents at work, the Pollard English internal surveys of agents.
|Related National Code 2018 Standard 4 – Education Agents|
4.1 The registered provider must enter into a written agreement with each education agent it engages to formally represent it, and enter and maintain the education agent’s details in PRISMS.
4.2 The written agreement must outline:
|Relevant documents and forms:|
Agent’s Application Form, Agent’s Agreement, Agent’s Monitoring Checklist, Agent’s Certificate